Effective Date: 27 September 2025 Last Updated: 27 September 2025
At Kind to Skin Ltd, we aim to deliver your eco-friendly, non-toxic clothing with care and efficiency. This Shipping Policy explains how we process, ship, and deliver your orders.
Processing Times
Orders are typically processed and dispatched within 2–5 business days (Monday–Friday, excluding public holidays).
You will receive a confirmation email once your order has been shipped.
Delivery Times
Delivery times vary depending on your location and chosen shipping method.
Standard delivery within the UK usually takes 2–4 business days after dispatch.
Shipping Costs
Shipping costs are calculated at checkout and depend on your location and order size.
Free UK shipping may be offered on orders above a certain value (details shown at checkout or on promotional pages).
International Shipping
We currently do not ship internationally.
Delays & Responsibility
We are not responsible for delivery delays caused by couriers, customs, or events beyond our control.
However, we will assist you in tracking delayed packages and resolving delivery issues where possible.
Undeliverable Packages
If a package is returned to us due to an incorrect address or failure to collect, we will contact you to arrange redelivery. Additional shipping charges may apply.
Tracking Orders
Most orders include tracking information, which will be provided in your shipping confirmation email.
If tracking is unavailable, we will provide estimated delivery timelines.
Contact Us
If you have any questions about shipping or need assistance with an order, please contact us at:
